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Changing your NTL account to IMAP

5 May, 2011

IMAP allows you to access your mail from multiple devices and have it in sync on all of them.

With IMAP enabled, once you delete the mail in your inbox, it is gone from the NTL/Virgin account, flag a mail and it is flagged on the NTl/Virgin account and will then be flagged on any other client that connects to your mailbox.

With POP3, your client connects to the server and then downloads the mail. The client then disconnects. Normally the mail is downloaded and “removed” from the mail server. The same message will then not be downloaded again if you access your mail from another mail client (say your phone or your other computer).  In reality, since Virgin moved their mail services to Google, the messages are still there and can be accessed through the webmail interface using your web browser.  Nevertheless, it does mean that messages can be harder to manage as you are never quite sure if you have downloaded them, or which device they were downloaded to.

Here is how to change your NTL mail account to IMAP:
1. Login in your NTL/Virgin Mail using a web browser
2. Go to settings at the Top Right of the screen
3. Go to Fowarding and then POP/IMAP
4. On this screen Disable POP and Enable IMAP

You will need to change your mail program to pickup mail using IMAP instead of POP. For some reason it can be particularly troublesome to get NTL/Virgin mail working on some devices such such as iPhones and iPads (see my next post). For regular mail clients, the settings as listed on this page at VirginMedia should work.

As always, change things at your own risk!

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